You can make the following banking transactions -- free of charge and on an unlimited basis -- if your Manulife One has a net positive balance of $5,000 or more across the account at the end of each month

  • Deposits (Canadian funds)
  • Automated banking machine (ABM) deposits and withdrawals in Canada, where THE EXCHANGE® Network logo is displayed.1
  • Online, mobile and telephone banking services
  • Access-card purchases within Canada1
  • Pre-authorized payments
  • Bill payments
  • Funds transfers
  • Cheque writing (Canadian funds)
  • Mail-in cheques (Canadian funds)

If your account balance is less than $5,000 at the end of each month, our $16.95 monthly fee will apply. The monthly fee will be reduced to $9.95 a month when you turn 60 years old.

Fees for the following transactions will be waived if the net balance across your account is $5,000 or more after the transaction has been made:

  • ABM transaction1
  • Access-card purchase outside Canada (direct payment)1
  • Interac® e-Transfer

Some transactions are charged directly by other institutions or require additional administrative support; these charges are not covered by your monthly fee.

The full list of additional fees is available on

Fees are subject to change with at least 30 days of prior written notice. Clients who have chosen not to receive paper statements can find any changes posted online. All fees presented on a per item basis, unless otherwise stated. Charges are automatically applied to your account.

Your monthly statement

Your Manulife One monthly statement makes managing your account and tracking the progress you make on paying down your borrowing smooth and straightforward.

You’ll receive either an electronic statement or a monthly paper statement by mail, based on the selection you made when you applied for your Manulife One account. You can change your selection anytime through your online banking service or by calling us.

If you did not indicate which type of statement you would like to receive, we will automatically send your monthly statement by mail. However, you have the option of going paperless by signing up for our electronic statements service.

Or, you can access a transaction-only version of your account history through our online banking service. You can use the date range of your choice, as far back as two years from the current date.

Please review your statement each month. If you discover any errors or discrepancies, please contact us right away.

More information on account features and fees:

® Trade-mark of Interac Inc. Used under license. Fiserv EFT is the owner of THE EXCHANGE® trade mark and its associated rights. Fiserv EFT has granted FICANEX® the exclusive right to use, market and sublicense THE EXCHANGE® trade mark and the intellectual property rights associated with the operation of THE EXCHANGE® Network throughout Canada. Manulife Bank of Canada is an authorized user of the mark.

1 Other convenience fees may apply to withdrawals made at ABMs that are not part of THE EXCHANGE® Network and direct-payment purchases using your Manulife Bank access card.